The tripartite relationship between claims defense counsel, the insured, and the insurer can be tricky, fraught with potential for misunderstanding, disappointed expectations, and conflict. Recently, claims defense counsel have even become the target of legal malpractice actions brought by insurance companies. Avoid this and other only slightly less-expensive outcomes by joining us for a discussion by a veteran legal malpractice and ethics defense lawyer and a experienced claims professional covering best practices in file management, communication, preparation, and collaboration in the defense of claims. Experienced and new lawyers alike will benefit from this fast-paced, information-filled conversation.